Advice and Help

Track My Order

Depending on the delivery service you have ordered, depends on how we deliver it.

For all Edinburgh Fringe venue deliveries, w/c 27th July or w/c 3rd August, these are undertaken directly by our in-house delivery team. Please contact us if you have any queries regarding these deliveries.

For all courier deliveries to private addresses, we use Fedex – when you log into your customer account on our website, click on the order you are chasing and you’ll see the consignment number for the courier tracking.

Track your Fedex delivery here: https://www.fedex.com/en-us/tracking.html

Artwork Help

If you are supplying your artwork to us, please see our artwork specs here.

If you have any unresolved queries, please contact us:
hello@thefringeshop.com
0117 953 6363

Delivery Help

Please refer to our delivery page for information.

If you have any unresolved queries, please contact us:
hello@thefringeshop.com
0117 953 6363

Design Support

If you are supplying your artwork to us, please see our artwork specs here.

If you need some support to actually create the artwork, we’d love to help, please get in touch with us to discuss what you’d like.

If you have any unresolved queries, please contact us:
hello@thefringeshop.com
0117 953 6363

FAQ’s

If you have selected free delivery to a venue, we will be delivering to venues as follows:

Mon 13th – 17th July
Summerhall

Between Mon 27th – Fri 31st July
Pleasance
Gilded Balloon
Underbelly
Assembly
Free Festival (Laughing Horse – all venues)
Greenside
Zoo

Tues 4th August
theSPACEUK
Paradise Green
Hoots

Other venue delivery dates TBC and will be updated nearer the time.

Our Free collection hub is open Mon 3rd – Fri 7th August, 10am-5pm – location TBC.

If you have selected a courier delivery, the estimated delivery date will be confirmed when you place your order.

We offer free delivery to selected Fringe venues and our arranged Fringe Collection Points: Assembly, C Venues, Free Festival, Gilded Balloon, Greenside, Just the Tonic, Paradise Green, Pleasance, theSpaceUK, Summerhall, The Stand, Underbelly, and Zoo.

To qualify for free delivery, fully paid orders and artwork must be received by:

  • Monday 6th July for delivery to selected Fringe venues (w/c 27th July)
  • Monday 13th July for delivery to our Fringe Collection Points (w/c 3rd August)

Orders received after the free delivery deadlines may also incur additional delivery charges, but this will be confirmed at the time of order.

Orders can also be sent to private addresses via courier, but delivery charges apply, and this is based on the weight of your print order – all delivery costs are confirmed when you place your order and check out.

If you don’t want to wait and would prefer your print delivered to you straight away, we are happy to do this, but there will be a small additional delivery charge added, to cover the third party courier costs.

If you select courier delivery, we offer these options:

Next working day (8am-7pm)
Pre Noon
Next working day (8am-Noon)
Saturday
One working week day

All production turnaround times are listed within each product description. This does not include the Delivery time. Please check individual product pages to see product-specific estimated production and delivery times. *Note that these prices apply to Mainland UK and Scotland only.

Yes, but this will be subject to an additional surcharge. Saturday deliveries are made between 8am-noon.

If your delivery address is in one of the UK postcodes not highlighted on our map, delivery may take an additional working day. At this moment in time, we don't delivery to Jersey, Guernsey or the Republic of Ireland.

Based on previous experience, during July and August, next day deliveries to Edinburgh actually take 48hrs, so please bear that in mind when placing urgent orders.